Patient Information

Our billing policy ensures transparency, fairness, and ease for all patients accessing our medical ultrasound services. Please read the following carefully to understand our procedures and responsibilities regarding payments.

1. Fee Structure

Our fees are structured based on the type of ultrasound service provided. The specific costs for each service will be communicated to patients before their appointment. Please contact our practice for a detailed fee schedule.

2. Payment Methods

We accept the following payment methods:

• Cash

• Debit/Credit Cards (Visa, Mastercard, etc.)

• Online Payments via secure portals

• Direct Bank Transfers

Payments are required at the time of service unless prior arrangements have been made.

3. Medicare and Private Health Insurance

• Medicare Rebates: Medicare rebates may be applicable for certain services. Patients are encouraged to provide their Medicare details at the time of booking. Rebates will be processed in line with Medicare guidelines.

• Private Health Insurance: We support claims through private health insurance providers. Please check with your insurer to confirm the level of cover for diagnostic ultrasound services.

4. Cancellation and No-Show Policy

• Appointments must be canceled or rescheduled at least 24 hours in advance.

• Failure to cancel within this timeframe or not attending your appointment may result in a cancellation fee.

5. Bulk Billing Policy

• Bulk billing may be available for eligible patients, including those with concession cards or specific referrals.

• Bulk billing eligibility will be assessed on a case-by-case basis.

6. Outstanding Payments

• Patients with outstanding balances will be notified promptly.

• Payment plans may be available for those experiencing financial hardship.

• Outstanding payments not resolved within the specified timeframe may incur additional charges or be referred to a collection agency.

7. After-Hours Services

• Additional charges may apply for after-hours or emergency services. These will be disclosed at the time of booking.

8. Inquiries and Disputes

If you have questions or concerns about your bill, please contact our administrative team. We are committed to resolving any issues promptly and fairly.

By accessing our services, you acknowledge and agree to adhere to the terms outlined in this billing policy. Our aim is to ensure a smooth and stress-free billing process while delivering high-quality medical care to the Pilbara community.

For more information, please contact our office directly.