Dashen Medical Imaging, bringing compassionate care to the Pilbara. Ultimate quality health care beyond images. For bookings call 08 5120 3000

Patient Information

Billing Policy

Our billing policy ensures transparency, fairness, and ease for all patients accessing our medical ultrasound services. Please read the following carefully to understand our procedures and responsibilities regarding payments.

1. Fee Structure

Our fees are structured based on the type of ultrasound service provided. The specific costs for each service will be communicated to patients before their appointment. Please contact our practice for a detailed fee schedule.

2. Payment Methods

We accept the following payment methods:

Cash
Debit/Credit Cards (Visa, Mastercard, etc.)
Online Payments via secure portals
Direct Bank Transfers

Payments are required at the time of service unless prior arrangements have been made.

3. Medicare and Private Health Insurance

Medicare Rebates: Medicare rebates may be applicable for certain services. Patients are encouraged to provide their Medicare details at the time of booking. Rebates will be processed in line with Medicare guidelines.
Private Health Insurance: We support claims through private health insurance providers. Please check with your insurer to confirm the level of cover for diagnostic ultrasound services.

4. Cancellation and No-Show Policy

Appointments must be canceled or rescheduled at least 24 hours in advance.
Failure to cancel within this timeframe or not attending your appointment may result in a cancellation fee.

5. Bulk Billing Policy

Bulk billing may be available for eligible patients, including those with concession cards or specific referrals.
Bulk billing eligibility will be assessed on a case-by-case basis.

6. Outstanding Payments

Patients with outstanding balances will be notified promptly.
Payment plans may be available for those experiencing financial hardship.
Outstanding payments not resolved within the specified timeframe may incur additional charges or be referred to a collection agency.

7. After-Hours Services

Additional charges may apply for after-hours or emergency services. These will be disclosed at the time of booking.

8. Inquiries and Disputes

If you have questions or concerns about your bill, please contact our administrative team. We are committed to resolving any issues promptly and fairly.

By accessing our services, you acknowledge and agree to adhere to the terms outlined in this billing policy. Our aim is to ensure a smooth and stress-free billing process while delivering high-quality medical care to the Pilbara community.

For more information, please contact our office directly.

DMI healthcare-associated infections

Healthcare-Associated Infections (HAI)

Consumer Information Factsheet

Your safety is our priority at Dashen Medical Imaging (DMI). This leaflet explains how we reduce infection risks during ultrasound examinations and how you can help.

WHAT ARE HEALTHCARE-ASSOCIATED INFECTIONS?

Healthcare-associated infections are infections acquired in connection with healthcare. Germs such as bacteria and viruses can spread through contact with people, contaminated surfaces or equipment. The risk during routine external ultrasound is generally low, but infection prevention remains important.

HOW DOES DMI HELP PREVENT INFECTIONS?

DMI uses infection prevention and control procedures appropriate to the examination, including:

• Hand hygiene by staff before and after patient contact and at other required moments.

• Cleaning patient-contact surfaces and disinfecting ultrasound transducers between patients according to the type of examination and manufacturer instructions.

• Using suitable ultrasound gel, including sterile single-use gel where required.

• Using gloves and other personal protective equipment when indicated.

• Following additional precautions for internal examinations, non-intact skin or suspected infectious conditions.

WHAT CAN I DO?

• Clean your hands with soap and water or alcohol-based hand rub as appropriate.

• Tell reception before your appointment if you have a fever, cough, vomiting, diarrhoea or another potentially infectious illness.

• Tell your sonographer about open wounds, skin infections, recent procedures or relevant infections.

• Cover coughs and sneezes, dispose of tissues and clean your hands afterwards.

• Ask staff if you are unsure about infection precautions or if you notice a cleaning concern.

WHEN SHOULD I CLEAN MY HANDS?

• Before eating or touching food and after using the toilet.

• After coughing, sneezing, blowing your nose or handling tissues.

• Before and after touching a wound or dressing.

• When entering or leaving the clinic, when appropriate, and whenever hands are visibly soiled.

IF YOU ARE A VISITOR OR CARER

• Please contact the clinic before attending if you are unwell.

• Clean your hands on arrival and before leaving.

• Follow staff instructions about accompanying a patient into the examination room.

• Avoid touching examination equipment or any patient dressings.

AFTER YOUR EXAMINATION

Routine external ultrasound generally requires no wound care. If you have undergone a procedure involving the

skin or an internal examination, follow the specific instructions given to you. Seek medical advice if you develop

concerning symptoms such as increasing pain, redness, swelling, discharge or fever.

QUESTIONS OR CONCERNS?

Speak with DMI reception or the Principal Sonographer. You may raise a concern about hygiene or infection

prevention at any time.

Dashen Medical Imaging | 3/3 Hunt Street, South Hedland WA 6722

reception@dashenmedicalimaging.com.au info@dashenmedicalimaging.com.au

FURTHER INFORMATION

Australian Commission on Safety and Quality in Health Care: safetyandquality.gov.au

National Health and Medical Research Council: nhmrc.gov.au

DMI Patient Feedback & Complaints

Your Feedback Matters to Us

At Dashen Medical Imaging (DMI), we are committed to providing safe, professional, compassionate and high-quality diagnostic imaging services.

We value feedback from our patients, families, carers and referring healthcare professionals. Your experiences help us recognise what we do well, identify opportunities for improvement and continuously enhance the quality of our services.

Whether you would like to share a compliment, make a suggestion, raise a concern or lodge a complaint, we welcome your feedback and take it seriously.

How Can You Provide Feedback?

You can provide feedback in the following ways:

1. Speak to Our Staff

You are welcome to speak directly with our reception team or Principal Sonographer during your visit.

2. Email Us

Send your feedback or complaint to:

reception@dashenmedicalimaging.com.au

3. Visit Our Clinic

Dashen Medical Imaging
3/3 Hunt Street
South Hedland WA 6722

How We Handle Complaints

We understand that occasionally your experience may not meet your expectations.

When you raise a concern or complaint, DMI is committed to:

Treating you with dignity, respect and fairness.
Listening carefully to your concerns.
Maintaining your privacy and confidentiality.
Reviewing complaints objectively and without discrimination.
Providing an appropriate response and explanation.
Taking corrective action where necessary.
Using feedback to improve our services and patient safety.

Making a complaint will not negatively affect your access to our services or the quality of care you receive.

What Happens After You Submit a Complaint?

Step 1 – Acknowledgement

We will acknowledge receipt of your complaint and advise you of the next steps.

Step 2 – Review

Your complaint will be reviewed by the appropriate DMI representative, which may include the Principal Sonographer or Operations Manager.

Step 3 – Resolution

We will investigate your concerns, identify appropriate actions and communicate the outcome to you.

Step 4 – Continuous Improvement

Where appropriate, we will implement improvements to prevent similar concerns from occurring.

Some complaints may require additional time to investigate. We will keep you informed of significant delays.

Your Privacy

All feedback and complaints are handled confidentially in accordance with DMI's Privacy Policy and applicable Australian privacy legislation.

Information will only be accessed or shared where necessary and authorised for managing your feedback, or where required by law.

You may provide feedback anonymously. However, if you wish to receive a response, please provide your preferred contact details.

Please do not include sensitive medical information in the general feedback. Contact our clinic directly if your concern involves confidential clinical information.

Independent Complaints Assistance

If you are dissatisfied with how your complaint has been handled, you may contact the:

Health and Disability Services Complaints Office (HaDSCO)

HaDSCO provides an independent complaints resolution service for health and disability services in Western Australia.

Website: www.hadsco.wa.gov.au

Help Us Improve

Your feedback helps us deliver better healthcare services to our community.

Thank you for helping Dashen Medical Imaging maintain high standards of patient care, safety and service excellence.

Dashen Medical Imaging – Your Health, Our Priority.

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